PRIVACY POLICY and General Data Protection Regulation (GDPR)
The privacy of clients utilising One & One Psychotherapy Services Ltd is of paramount importance as are the methods by which we wish to communicate and keep in contact with you.
We are committed to ensuring your data is treated in a secure, responsible manner by all staff including administrative, and technical, environmental /physical security standards are met.
These methods of communication require your consent and are in keeping with UK legislation, Data Protection and General data Protection Regulation (GDPR) and support our values of Openness and Candor in all that we do: A Transparency about the way we work, what personal information we collect and process, to help you make informed choices.
Our website address is: https://onenone.co.uk.
DEFINITIONS: This Privacy Notice and Consent refer to ‘personal data’.
‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’)
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to unique information such as an individual’s name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
‘Personal data’ includes your name, address, email address and phone number.
It also refers to ‘processing’.
‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means such as collection, recording, organisation, structuring, storage, adaption or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
‘Processing’ includes using your contact details to send you newsletter or other marketing materials. When you sign up, you can check the boxes to say you have read the privacy policy and are happy to receive email /marketing information. Please note you can unsubscribe and request a stop to sending you marketing materials at any time.
COOKIES
This website uses ‘cookies’. A cookie is a piece of data sent from a website and stored on your computer’s hard drive to collect standard information in an anonymous format. When you use the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity. These cookies do not store information such as your name, address or payment details. However, cookies allow us to access this information once you are logged into your account.
One & One Psychotherapy Services uses cookies for many reasons, which include
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- To offer you the best customer experience
- To identify you automatically when you sign in to the website
- To remember your preferences and your activity in the past (like items added in your shopping basket)
- To allow you to share products and information with social networks
- To improve the use of the website, the content and services
In order to be able to purchase online, you need to have your cookies enabled.
COOKIE PREFERENCES HOW TO MANAGE COOKIES
You have the ability to accept, limit, block, decline or delete cookies from the https://onenone.co.uk by checking and modifying the cookie settings on your Browser. To do this you need to go and access the ‘Help Menu’ and select ‘the Managing Cookies’ section on your computer.
The information is used to understand visitor use of the website and other functions such as ensuring consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in
PERSONAL INFORMATION
Consultations
All personal information provided about your health during consultation and in the provision of our services will be stored and processed primarily for the purposes of:
Provision of treatment:
By requesting and engagement with our services you agree this constitutes a contractual agreement of your usage in the services provision of best possible treatment(s) available to meet your needs. The personal information collected about your health will enable individualisation and effective optimisation in the provision of the best treatment interventions available.
You can refuse to provide the information. However in the absence of the information we are unable to provide you with any treatment intervention services.
Legitimate Interest
One & One has legitimate interest in the collection of personal information, without the information we are unable to effectively and safely provide you with the treatment interventions and services available.
Appointments and Bookings
We may need to contact you to confirm or amend your appointment. Or to update you on matters related to your treatment and in the fulfillment of our service provision to you
Information and Marketing
Where your consent is provided there may be occasions marketing information and materials are sent to you. You may withdraw this consent at any time and your request will be acknowledged.
Records
We have a legal obligation to retain your electronic records for a period of 8 years or more after your most recent appointment ( or age 25 years if this is longer) After this period you may request deletion of your electronic records if you wish. In the event you do not request the deletion your records will be kept indefinitely in order to endure should you contact our services in the future we are able to provide you with the best-optimised care possible. Professional guidance identifies papers records are kept indefinitely.
Storage of Records
Paper records are stored in lockable filing cabinets.
Digital records are stored in digital format on a password-protected computer or encrypted computer hard drive, which has up to date security software. Any backup data is password protected.
Your personal information will never be shared with anyone without the right of access without your written consent.
UK & LEGISLATIVE EXCEPTIONS:
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- Legal: Where the practitioner is ordered by a court of law.
- Situations of Crime and or Serious Risk: Where confidentiality cannot be maintained due to the nature of a serious crime, significant risk of danger to others including Children, human trafficking, and environmental risks.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.